SLP 2 HRM - 403 CULTURAL TRAINING FOR EXPATRIATES OR DO I KISS THE Essay

SLP 2 HRM - 403 CULTURAL TRAINING FOR EXPATRIATES OR DO I KISS THE MINISTER OF COMMERCE, BOW OR SHAKE HER HAND - Essay Example Coca Cola Company has the mandate to train their employees on the culture of communication on their clients so as to propagate the profitability of the company. Normally, most Indians prefer to communicate bad news in an indirect manner. (Rao, 2009) If not keenly scruitinizes, their yes could imply no and vice versa. This is especially true when communicating with a superior or with a client. Expats unfamiliar with indirect communication will often misunderstand their Indian counterparts by failing to read between the lines. The company has endeavored in providing quality information to meet the customer’s needs. Asking open-ended questions, inquiring into the potential problems of a proposal, and actively listening for subtle clues are a few tactics which go a long way in avoiding miscommunication. (Rosi, 2010) Coca Cola Company is a structured company that has different levels of management ranging from the top which has the directors and the C.E.O, the middle level consisting of the H.O.D and the lower level which constitutes of the workers. The company has power distance which involves 13 levels to the production workers. This formal structure has made the workers not to have that close relationship with the top level management. Most of the top managers are much respected. The company has conducted trainings in relation with the Indian culture on how to relate with each other so as to enhance harmony and relationships. This training is an important asset to the company for it enhances the relationship with the customers and therefore the profitability of the company increases. (Anonymous, 2009) The coca cola company is a global company and their policies on employees’ relationship have been harmonized despite the many cultural diversity. However the issue of employees’ relationship is determined by the country. Since the employees of India have a believe in future orientation the company